Business & Workplace Skills

Managing Conflict

The Managing Conflict e-learning course by Highfield equips learners with practical strategies to prevent, de-escalate, and resolve conflict in the workplace

£30

Course Overview

The Managing Conflict e-learning course by Highfield equips learners with practical strategies to prevent, de-escalate, and resolve conflict in the workplace. Whether dealing with colleagues, customers, or service users, this course helps individuals manage challenging situations calmly and professionally to support a more positive and productive work environment.

What You'll Learn

✔Understand what conflict is and why it arises in the workplace
✔Identify common sources and signs of conflict
✔Learn how to manage your own responses in tense situations
✔Explore practical de-escalation techniques and communication strategies
✔Understand how to resolve disagreements constructively and fairly
✔Know when to involve management or external support in conflict resolution

Who Is This Course For?

This course is ideal for: All employees, especially those in customer-facing or team-based roles Supervisors and team leaders responsible for staff management and cohesion HR professionals and compliance officers dealing with workplace disputes Anyone looking to improve their communication and conflict-resolution skills

This Course Includes

100 downloadable resources
Available Across Devices
Certificate of completion
2hr on-demand course completion

Working With the Best Clients and Partners & Trusted By professional from leading organisations

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