Highfield Level 2 Award in Conflict Management (RQF)
Manage workplace conflict with proven techniques
Location: 
Course Overview
Focused on managing workplace conflict through effective communication, risk assessment, and de-escalation techniques. Suitable for public-facing roles.
Key Benefits
- De-Escalation Skills: Learn communication strategies to calm tense situations.
- Negotiation Techniques: Develop approaches to turn conflict into constructive dialogue.
- Stress Reduction: Implement methods that reduce stress for all parties involved.
Who Should Attend?
Highly relevant for professionals in leadership roles across corporate, retail, education, healthcare, hospitality, transportation, customer service, and public services.
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